Customer Testimonials
My friend took his vehicle in to be fixed“Bates Chevrolet on Allen rd in wood haven MICHIGAN has had my Yukon going on 4 months. i stopped by about a week ago and found that they have taken my vehicle off their property i ask why and was told by Sherry the manager of the service dept that they didnt want me coming there and stealing my vehicle off of their property. YES I DO HAVE A ATTORNEY. OH and my bill went from 5000 to 8400 and my vehicle doesn't run it is the same as when i took it ... Read More DealerRater - Mar 27, 2025
On my Brother in law's recommendation I dealt with Erik Capion and he was right.
My wife's lease on her F-150 was close to being up and with her being spoiled by driving 4x4 trucks for the last 6yrs., she wanted another one. We decided to purchase a used vehicle this time around as lease's are outrageous now.
Erik sold us a 2021 Silverado at a great price with no Bulls%#t and low mileage.
Needless to say, she is very happy with it as I am too.
I'm sure there are other great sales persons at ... Read More DealerRater - Apr 10, 2024
Nick was great! He followed up on things I asked him for information on and even helped me with fixing something that I made a mistake on.
Had a wonderful experience working with Justin H and Nick P with my new lease. This is my 4th lease with them and always have a great experience. Very helpfully getting you what you are looking for within a decent price range.
i have bought from michael bates / rodgers chevrolet for over 20 years and iam done with them, i purchased 2021 chevy equinox premier brand new and bought he best gm bumper to bumper warranty they have cost me $3500 the one time i go to use it in the winter when my turbo went bad they said it was'nt covered do to the weather casued i say prove that, gm warranty rep said it was on the 10 page contract they gave me at closing which they didnt so i had to pay the $500 to fix it never ever buy a extended warranty ... Read More DealerRater - Jan 26, 2024
Outstanding dealership I buy all my vehicles from there salespeople are very nice and helpful Kelly wise has always taken care of my family
This is my second lease from Baron Johnson, and each time has been nothing short of amazing. He's very efficient! I will definitely recommend. Ezra George was a great help as always!
Sherry in the service department was very polite and professional, while short of staff. It's a testament to her dedication and skills in ensuring a positive experience for customers.
Took 6 1/2 weeks to not 1 1/2 as told. Not acceptable! This after waiting 6 weeks for an appointment.
Michael Bates was on my list of dealerships to visit to look for a lease for my son. Baron Johnson was available to help and from start to finish was exceptional. My son is happy with his new vehicle and we look forward to many more years of leasing with Baron and Michael Bates
I’m giving this dealership a try. Everyone is helpful and know about their vehicles.
In the beginning Michael Bates service department was very good very courteous service but as soon as my warranty was up I didn't get the same treatment that I did when my warranty was active. I have some oil spray that was seen underneath my hood took it to them to see why that oil was in that area they really could not figure it out at first after taking it back this last time they discovered the issue they supposed to have fixed it I paid over $1,000 and I still have the same issues going on and I ... Read More DealerRater - Oct 22, 2023
The service advisors were responsive and courteous. The repair time was quick. Good job by all.
Brittany Collins was a great person to work with. Very friendly and patient with all my questions. I would definitely recommend her.
Brittany Collins was the best to work with.. very friendly and nice to work with.
Service always very good everyone always helpful service department fast and courteous and job well done thank you
The service department is excellent. I bought my vehicle from this dealer and they also maintain it for me. Vince Smith is my service advisor and he goes over and beyond for me. He is kind and courteous. He has always been honest and transparent with me in regards to my vehicle and any necessary services, and as a single woman, that is so important to me! Thank you again for the great service and the car wash!!
Everyone is very friendly and helpful. Barron is a great salesman does what it takes to make you happy. Financing was a breeze. Parts department is also top grade! Great chevy dealer. My kind of people!
Kelly Wize was very helpful getting me into a new Blazer. Will definitely be using this dealership again.
I had a problem with my brand new equinox and my selling dealership would not warranty it but Michael bates got it covered under warranty. I will be switching my selling dealership .
I've had nothing but positive experiences when dealing with the service department and the sales department
Special shout out to John in the service dept for being very friendly and taking care of my blazer in a timely manner always looking out for the customers and for the young gentleman that took me back and forth to work when I needed a ride and that’s why I keep going back to Michael Bates because they care about their customers!!
Always prompt friendly and efficient. Would not want to take my car anywhere else. Jon and Vince are very helpful!!
The exact Red Equinox Premier we had been searching for in stock available for test drive. Test drove immediately fell in love and wanted to purchase. Our sales Consultant Kelly Wise negotiated getting us a great deal was friendly and pleasure to deal with.
Great customer service and attention to detail. This is my second purchase at this dealership. I will be sure to come back and refer others.
I arrived for my appointment for a recall, The advisor was most helpful and the car was done in less than an hour.
Randy Warsop goes over and above to help us every time. He makes sure we get the car we want at a fair price.
We wanted to buy a car and we are out of state. Wife had looked up plane tickets and was ready to purchase. I’ve never been treated so bad by a dealer! Salesman and Finance Guy wouldn’t call back. Couldn’t even get him to send bill of sale to the place we were going to use for financing putting 25,000 down on a 38,000 vehicle because he couldn’t get us financed. I made 1 phone call and had us financed!! My wife loved that vehicle but because of the service we received she said the heck with it!! She ... Read More DealerRater - Nov 25, 2022
Except for the wait for the car to come in, everything went great. Thank you
Very happy with the work done on my truck. I always will take my truck to Michael Bates when it needs anything done to it.
This dealership is good at selling vehicles but horrible at servicing them . It's not like they are waiting for parts they just don't care about getting your vehicle in the Gm stated that.
The sales department was friendly and helpful. The service department has not been helpful in replacing the upgraded floor mats that do not fit properly. I even offered to just have them replaced with the downgraded mats with no refund, just so I can have mats that actually fit. The hard plastic "upgrades" are warped around the edges and have become a tripping hazard when my foot gets stuck in the gap when entering or exiting the vehicle. Nobody from the dealer will return my call regarding this matter. The downgraded mats only cost $110 for a lay person ... Read More DealerRater - Oct 17, 2022
I have leased cars, and bought my last car, from
This dealership. They are nice people. Honest people. I trust them. They have given me some great deals and beat Fords best price more than once!!
I trust them to perform Service on my car too. I love the fact I can schedule service appts around my schedule. The dealership is clean and always in pristine condition. And they have some great people that work there- the latest that wowed me was Vince Smith. He assisted me w my service appt and even was kind enough to wash my car ... Read More DealerRater - Sep 14, 2022
Purchasing our new 2022 Equinox was truly a pleasurable experience. We received excellent service from both Steve Hinojosa and Nick Payne. They both did their utmost best to provide us with a beautiful vehicle.
On Star Sent an email indicating a problem with ABS. The dealership went above and beyond, with no service loaner vehicles available, they were able to plug into the car and there was nothing wrong! Peace of mind to know it was ok to continue driving!
This dealership is first rate from sales to service. We have other dealerships in the area but we keep coming back because everything is done in a professional manner.
Jeff in service was wonderful......he was prompt and clear in his communications and made me feel like a valued customer.
I could write a book about my experience but I am going to make it short and not very sweet! They had my truck sitting in their parking lot for 30 days and still hadn't looked at it. When I paid them a visit on the 30th day they said it will be looked at tomorrow. It was and then they fixed it in about 2 hours. xxx!?!?! wait 30 days for 3 hours worth of work? Nice people but they should make it first come first serve and I feel they were a bunch of vehicles thrown in front of me. Also ... Read More DealerRater - Apr 4, 2022
Phil peters always keeps me informed of the process and gives accurate estimates on time they’ll need my vehicle. He always remembers me and instills me with confidence that the job will be done correctly
Jeff in Service was terrific, he provided an exceptional customer experience. Michael Bates Chevrolet service always does a nice job.
Dishonest shady sales people using shady sales tactics. Mr. Bates have been contacted several times and has not returned any calls this dealership needs to be investigated.
Service Reps were awesome and very courteous. I always enjoy coming here Thank you for your professionalism.
Karen k has been my "car guru" since 1996. She always keeps me informed on the best deals and what will work for me and my family. Team KAREN K. forever.
Baron Johnson provides the experience and knowledge to come up with the auto that suits my budget and desired features. Very friendly and efficient to seal a deal and out the door in one hour. 👍
Always have excellent service and very friendly and helpful staff. Highly recommend this dealership over any Chevrolet dealership in the area.
My appointment was kept right on time. They were very friendly and efficient. I highly recommend them for their oil changes and tire rotation.
I love this place. Amazing service. Quick and knowledgeable. Meagan Coniglio is a gem. Very informed and keeps you informed every step too.
The service is good,friendly .and patience employees.happy I can use the Wi-Fi while waiting,
EXTREMELY POOR SERVICE. I booked an appointment for a service repair on my truck, and when I dropped my truck off, the sales associate said my truck would be done the same day (Monday). He even looked on the computer to confirm the part was in. Later that day, I had to call back for an update. They said that the wrong part was in and that it would be done the next day (Tuesday). Called back the next day, and my truck was still not done. The sales associate promised that my truck would be done the following day, ... Read More DealerRater - Aug 25, 2021
See Randy for a friendly and positive buying experience. Very clean and welcoming environment…. Knowledgeable award winning service team. Bates Chevrolet has our future business. ONLINE….ANYTIME.
Dont trust them. Used car purchase. Info not disclosed on specifics asked. $3,000 in repairs needed after purchase. MotorMounts-driveShaft-Struts-2 bad tires
Dont buy here. The finance manager was rude and demeaning. Credit was approved yet the finance manager wouldn't accept my moms proof of income because he wanted that current date on the award letters. He said the YEARLY VA and social security award letters were not valid because they didnt have that current date on them. I explained that he also had bank statements to prove where the income comes from with direct deposit in his hand. He stated my dads name being on the statement with my moms name means it could be my dads income and laughed ... Read More DealerRater - May 11, 2021
Absolutely great customer service! Kelly helped me get the vehicle I want at the price I want! Definitely would recommend friends and family to talk to Kelly!
Everything was great. I plan on returning for my next lease. Especially for the team there. I also received a gas card with my lease
Went to Bates for some collision repair on my pick up. Read reviews mostly positive. Pulled into garage sat in truck for a short period and nobody approached me. Decided to get out and sit in a chair against the wall. Seen 2 employees seated at desk and one standing. Was never greeted or even acknowledged. Sat for 25 min. Finally a women came out from the inside and asked if I've been helped. Told her no. asked what i came in for and I told her for some body work. She said she would get the bodyshop manager to help ... Read More DealerRater - Nov 6, 2020
Horrible service! Had an oil change done today and the girl asked me for my phone number so I gave her my cell phone. She asked me if I was going to wait and I said yes I would be in the waiting room. 2 HOURS LATER I walked back to the service dept and asked why it was taking so long. She said she called me. I showed her my cell and I had no calls from her. Turned out she called my house! That phone number was somewhere in her records of me since I lease a car from ... Read More DealerRater - Oct 13, 2020
Car sat for 2 days only to be told nothing was wrong! Really? I explained the noise I was was hearing in the front end comes from driving it, not sitting for 2 days. So they drive it around the parking lot. They still didn't hear the noise. $180 later car not fixed, car sat in their garage for 2 days, AND I heard the noise the whole drive home. UNBELIEVABLE! Won't be going back!
Newer car wouldn't run. Received call with quote from service dept. Presented with a bill $75 higher than what I was quoted, when I returned to pick up vehicle. The service dept. did not tell me they were giving a partial quote, not including labor and tax. Depressing that customers are treated this way.
Randy is and has always been outstanding! My father has also bought numerous vehicles from him. He is definitely an asset for the your dealership!
Thank you for correcting the problem the vehicle had for several months. Went to another dealership and car sat for 10 days and was never looked at
Enjoyable experience. The employees are friendly but professional. I have never been to this dealership before but will definitely recommend this car dealer to others.
Everyone bent over backwards to service me. All the employees I passed greeted were friendly and asked if they could help me. Service department is just great.
Fast and efficient service.The employees are friendly ,yet professional.The lounge neat and clean and the coffee was very good. I will continue to buy or lease my vehicles at Michael Bates Chevrolet.
For the first time ever at the body shop, we had a great & smooth experience. Than you for bringing in the much needed new manager!
I made an appt for my first oil change on my lease. When I dropped my car off, I was greeted right away. Brandon was very friendly and helpful. He called me about an hour later for pick up. It was my first time having service done through them and I have no complaints!
I got my first lease in 2018 when I was 19 years old. The entire process was a hassle, with both the sales department and service center. I noticed the truck had an alignment issue (I have over 5 years experience in the automotive field), but my concern was just shrugged off because they thought I didn't understand how roads crown. Only after speaking directly with the service manager, did they finally address the issue properly.
The biggest of all issues I had though was with my recall. Plenty of dealerships unintentionally overcharged customers $175 more for OnStar than what was needed. Chevrolet ... Read More DealerRater - Feb 21, 2020
Scott was great to work with. Easy and Friendly environment. I didn’t feel pressure to purchase items that I did not feel were necessary.
Great job by Baron Johnson. He has always done an amazing job understanding the limits of his clients. He uses and respects his clients limitations unlike any other salesperson. It is a shame of the lack of cameros at Michael Bates.
Phil peters was are help today. Phil did an awesome job taking care of us today. Thank you Phil Peters!!!! Micheal bates Chevrolet gets the job done.
everyone was very helpful and friendly. the showroom was beautiful. beautiful cars well lite. sales staff were very friendly. love my new trax. thanks Nicole.
Always the best!!!!! Phil is amazing!!!!! Everyone is couldn't ask for a better dealership!!!! Always take the best care of me!!!! I will always come back to Bates Chevy
Deshoun was awesome. I've leasted my last 3 vehicles from him. Hes friendly and knowledgeable. Everyone else at the dealership is friendly and helpful
Great service friendly staff and overall great experience,salesman Joe Flood,and the service department went above and beyond to get me in and out as fast as possible,despite a snow storm ! Two thumbs up
Scott Tran was an amazing salesman! He was able to help me find the truck I wanted and did not waste any time. I would recommend anyone looking for a "no frills", honest, hard-working salesman go to Scott for all of their needs.
Nate Ward is an amazing salesman! Leased a 2020 Blazer AND a 2020 Equinox today. Very smooth transactions, no surprises, very patient as we tried to figure out which two vehicles to get without having to sell our firstborn to get them. Most importantly he was great with running prices on the different colors of Equinox to help my daughter get a color she liked. (Pacific Blue.) Ezra was also very pleasant and easy to work with, had both vehicles financed and ready in a very timely manner.
very professional and efficient always welcoming and friendly puts the customer first Randy Warsop is the best Larry Curcuro is also very friendly and caring
My family has purchased vehicles from Michael Bates for many years, my last two purchases have been from them as well. Barron is wonderful to work with and will do whatever it takes to ensure that you leave in what you want! Larry in the finance department is just as great and even stayed after hours to get my approval! Thanks again you guys for making me a satisfied customer once again! You two make a fantastic team!
I cannot say enough abut Baron, he was professional from the moment I walked in the door till the very end. he listened to my concerns and addressed them all. Made me feel comfortable with my decision and explained everything that would be happening. I know it can be frustrating to deal with people all day long but he never once seemed exasperated by my requests asking him to go back and see if they could make my payments lower. He was very easy to talk with and a "true gentleman". I would not hesitate to refer my ... Read More DealerRater - Feb 4, 2020
This was by far one of the best car buying experiences we have had in a long time. All of the associates we met and worked with kind, very straightforward and never pressured us into buying something that we did not want. Thank you to Baron Johnson our salesman for his outstanding service to us.
I like the appointment protocol. I also received $10 off through a mail coupon. So the price I paid beat any of the little independent shops I've checked. Good work!
Called to make an appointment on Monday was told that they were booked got an email,for a 8:30 time aw there a little early talked with other customers for awhile then Randy came in he sold me the truck asked how everything was told him I was just in for an oil changes told me of I had any problems to come see him everything went well next thing I knew my truck was done, I bought the truck here and believe in going back to we're I bought it from the service is good I get to talk ... Read More DealerRater - Feb 1, 2020
Brandon Queen went out of his way to locate wipers for my vehicle. The parts department did not have the wipers and Brandon had them delivered.
This dealership needs a quick change oil service. Waiting a hour+ for an oil change after you make an appointment is crazy. Quick efficient service at a competitive price is essential.
Brandon from the Service Department was great. Most of the other employees there, in service, have HORRIBLE attitudes and act like they don't want to be there and that having to deal with me is just such an inconvenience. I hate being a rude person, but when I know I have to go there and deal with them, I absolutely DREAD it. Phil has helped me a bit as well. He is also great.
GREAT - BEST DEALERSHIP I'VE BOUGHT WITH in my 75 years buying cars. Salesman was easy to work with helping me decide suv was best choice for me.
Brandon Queen delivered great customer service. He kept me updated every step of the way! I would definitely revisit this dealership again! Thanks a lot Brandon
Had my brand new truck in twice for a smell coming from the heater when it's on. They didn't fix anything kept saying they couldn't smell anything. When me , my wife, and daughter all smell it and get headaches from it there's a issue . Had my truck over a week each time . Do not take your vehicle for service here and for that reason don't buy a vehicle from here .
Quick and speedy service. Easy to setup an appointment and work done in time specified. Also received email confirmation about the service appointment which is a bonus.
Great service department! Dealt with my vehicle needs in a timely fashion. Didn’t have an appointment but still took care of my vehicle. This dealership is highly recommended
Great dealership to work with. Very speedy and friendly. Will take the time to show you around. Show you the vehicles and make sure you get what you need.
Serviced both of our vehicles same day. Excellent service! Scheduled the service for the same day we called and completed the service on both vehicles in less than the time estimated.
Phil made my service experience positive & efficient at Michael Bates Chevrolet! Two vehicles taken care of quickly! Everyone I dealt with was polite, thoughtful & kind.
Very satisfied with the work. My only complaint is I brought it in on a Tuesday when you didn’t even look at it until the following Monday. If you could have called me the night before I would have brought it in then or 7:00 that morning.
Service Rep, Brandon, did a great job!!! He secured a courtesy vehicle for me and kept me informed of the service my car needed during the process.
I WAS GREATFUL THAT THEY DID FIND THE ISSUE WITH MY CAR AT THIS TIME. ALL IS FIXED AND WORKING PROPERLY AND WAS ABLE TO HAVE A LOANER. PHIL GOES ABOVE AND BEYOND SERVICE. THANK YOU
Good experience, work done to my satisfaction, can't understand 25 word minimum, I said what I had to say in seven words, you're too denanding
Surprisingly went for low air in tire. Had nail in tire. In and out in less than an hour and no charge! thanks Appreciate your help
Routine oil change on my Traverse. My car went back when I arrived, comfortable waiting area with coffee bar and snacks, quick service while I waited.
The service dept. answered the phone at 7 am and got me scheduled for service the same day. When I came in, they also were able to schedule my 2nd vehicle for service later the same day! Excellent customer experience!
I only had my Blazer for 10 days when I found a nail in my tire. Brandon explained to me that the nail was in a place that wouldn’t be a good fix so I would need a new tire. Since my car is a 2020 the tire had to be ordered. Brandon offered to have the spare put on to get me through the weekend. We decided to just leave the car there until Monday when the tire came in. I’m am so glad we purchased the tire protection plan!