On Star Sent an email indicating a problem with ABS. The dealership went above and beyond, with no service loaner vehicles available, they were able to plug into the car and there was nothing wrong! Peace of mind to know it was ok to continue driving!
The staff was amazing and got me in to an awesome Blazer. Mike Boik is truly the best sales rep. I’ve leased two cars now through him and I plan on leasing/buying more in the future with Mike.
I have been going to Michael Bates (fomerly Rogers) Chevrolet since 2006. I am on my second car from them and I tell famly and friends it isn't that I am brand loyal to Chevy it is that I am really happy with Michael Bates Chevrolet so I buy cars from their lot. I am always treated with courtesy and respect by their service center too. I am very happy with everyone there.
Brittany Collins was excellent. Very patient with all our questions, explained all our options and the available financing terms throughly. Took time to show various features that were new to me. Highest recommendation.
This dealership is first rate from sales to service. We have other dealerships in the area but we keep coming back because everything is done in a professional manner.
Cliff was awesome and I love my new truck. The buying experience was seamless and enjoyable.
Jeff in service was wonderful......he was prompt and clear in his communications and made me feel like a valued customer.
Phil peters always keeps me informed of the process and gives accurate estimates on time they’ll need my vehicle. He always remembers me and instills me with confidence that the job will be done correctly
KELLY WEISS WAS AMAZING AND VERY HELPFUL WASNT PLANING ON RENNEWING MY LEASE RIGHT AWAY, TOLD HER EXCATLY WHAT I WANTED AND SHE WENT ABOVE AND BEYOND FOR ME.
Jeff in Service was terrific, he provided an exceptional customer experience. Michael Bates Chevrolet service always does a nice job.
Service manager Phil was very easy to work with and and got our car in and out in a timely manner. Took the time to answer all questions and concerns.
The manager at Michael Bates Chevrolet was very professional and accommodating to my situation. Although the department would prefer to have cars on site so they can look at the service needs as time becomes available, the manager understood my situation with a large, busy family and worked with me to drop off closer to an anticipated time where he believed they might get to look into the issue I was having. This allowed me to have my car for four extra days. I really appreciated working with me. Then, the car was repaired quickly and for a reasonable price.
Service Reps were awesome and very courteous. I always enjoy coming here Thank you for your professionalism.
Karen k has been my "car guru" since 1996. She always keeps me informed on the best deals and what will work for me and my family. Team KAREN K. forever.
Everything was handled very well, she worked hard to fill my needs in a vehicle. I would recommend this dealership as a direct result of the service.
Baron Johnson provides the experience and knowledge to come up with the auto that suits my budget and desired features. Very friendly and efficient to seal a deal and out the door in one hour. 👍
Always have excellent service and very friendly and helpful staff. Highly recommend this dealership over any Chevrolet dealership in the area.
Over all my experience was pleasant, everyone for the most part was very nice and accommodating to a point but stopped short. Meaning when you purchase a high end used automobile make sure that the tires are as close to being new as possible. You should not have to replace your tires in less than two weeks after purchasing a $50K+ vehicle. I do not play with tires or brakes when it comes to safety period. Over all everything else was fantastic.
My appointment was kept right on time. They were very friendly and efficient. I highly recommend them for their oil changes and tire rotation.
I love this place. Amazing service. Quick and knowledgeable. Meagan Coniglio is a gem. Very informed and keeps you informed every step too.
Very friendly at service desk. Had appointment for oil change and was done in a timely manner. Appreciate everything that has been done for me from sales to service.
The service is good,friendly .and patience employees.happy I can use the Wi-Fi while waiting,
I had Eric as my salesman. From the moment I opened the door to test driving the trucks Eric helped me the whole way through. He was very approachable and walked me through everything. Thank you. I love the truck
fast and friendly service, car was ready in 1 hour , good customer service
Meaghan was a truly exceptional service coordinator. Liked her friendly demonear and courtesy.
See Randy for a friendly and positive buying experience. Very clean and welcoming environment…. Knowledgeable award winning service team. Bates Chevrolet has our future business. ONLINE….ANYTIME.
Had an oil change done and six month check up. Great job and was done before they said it would be
Initially told it would take at least 3 days for my repair, and they were able to complete the job in one day instead! Pleasant and welcome surprise!
Everyone was very welcoming.It was a very pleasant experience
Work was done in a very timely manner. Everyone very courteous.
Very good experience. It only took a short period of time to get my oil changed. Everyone was very efficient and very pleasant to deal with. They got me out of there as soon as possible. No long waiting period which was great.
Meagan Coniglio Is great service advisor if you need service for your Chevrolet she is definitely the one to contact I will be getting all my future service and repairs done at Michael Bates Chevrolet.
I made an appointment for an oil change. My time wars given and the service was timely and great.
I brought my Chevy Volt in for routine maintenance and for a recall issue. Service was great, a very satisfactory experience.
I cannot express enough how amazing Meghan was!! So helpful, always available or got back to us right away, answered every question we had and even worked directly with our warranty company to solve things we couldnt navigate on our own. As much as I hope I wont need to see her again for a while, if we need repairs in the future, we absolutely will bring our vehicle back simply to deal directly with Meghan. Thank you so much!!
Starter went bad on my 18 Silverado they had it replaced within and couple days
Very professional experience from beginning to end!
Brought in to replace BCM and reprogram. Reasonable pricing. They also communicated my headlights were not working, so had them replaced also.
The entire staff is friendly and accommodating. I have purchased my past few cars here and also bring my vehicle to the service department for routine maintenance.
Everything went well a good service department always on the ball
I did not buy my vehicle here but I relocated to Woodhaven and picked Bates as a dealer to have oil changed and Any service .. they have been wonderful ! Each experience professional and accommodating ! My next vehicle will be purchased here. !!
Baron and the staff at Michael Bates Chevrolet always takes care of me.
My sales person Baron Johnson was in a word awesome, he was knowledgeable about the vehicle and most important to me he was patient. Never once did he try to rush me into a decision or pressure me in any way. I finalized the deal, and now own a great new Blazer but in the process I feel I made a new friend in Baron and would without hesitation recommend him and Michael Bates Chevy to anyone
I went to have tires rotated. After it was done I asked Meegan to pair my new phone and she did not hesitate. She greeted me with a nice smile asked how I was doing. The rest of the service department all greeted me as well. Everyone is so helpful when I come in for service.
Very well satisfied with dealership. Kelly and Nichole were very helpful!!!!
Kudo's to saleman Randy Warsop..and also the GM at the dealership. These guys are great and went out of their way to help me complete the buying process. I want to thank Michael Bates (owner) for having these individuals on his staff...Well done..
Outstanding Management leadership. Thanks you very, very much!
Phil in service dept. is awesome. He was very helpful. Great guy. Also if you need a new car or used Kelly wise is the best saleswoman!
MICHAEL BATES CHEVROLET IS GREAT. EVERY DEALER SHOULD STRIVE TO BE LIKE THEM.
Nicole was AMAZING! She got me a great deal and got me out of a lease from Jeep. I am happy to be one of her clients again. The whole process went quick. Everyone that I met there was very friendly as well.
Scheduled appointment worked well. Duration of repair was close to estimate although 1-1/2 hr for oil change and tire rotation seems a bit long. So, I went across street to shop instead of waiting in lobby.
Service Manger Mike Goss was fantastic. I went to him about a reoccurring problem. He took care it! Thanks again Mike!
in and out in 30 minutes, waiting room was clean and comfortable and well spaced out with chairs
Randy Warsop is an excellent salesperson. He made the purchasing process simple and genuinely cares about the customers he serves. I would highly recommend him to anyone that is shopping for a vehicle.
Service was good and the vehicle ran better from the service
I just went for an oil change and tire rotation. I was in and out.
I've never had a bad experience with this dealership. Always cordial, courteous and helpful. Have to say this time was exceptional for C.S. Brought me another car out on Sunday morning when the one I was using wouldn't start....that's really exceptional! Wouldn't go anywhere else.
I just wish that if their are oil leaks noticed on a vehicle during an oil change more effort could be given to finding where from. The need to have the vehicle for up to a week just isn?t convenient.
I would recommend Michael Bates Chevrolet to anyone who is looking to buy a new or used car or truck. To anyone who is looking to have service or repair done on a Chevrolet they own. They have always made me feel welcomed and they did what ever it took to take care of me from just a part I needed or to the new Chevrolet Blazer I just bought from Michael Bates Chevrolet. When someone ask me where did I buy my new car I tell them Michael Bates Chevrolet. Who ever reads this and if you are looking ...
Trevor and Larry were great to work with. when we picked up car Trevor was told it would take 30 min. to prep the Trailblazer he called us we waited an hour to show up to dealer to pickup the car. then we waited 2 hrs to get the car out of service not sure what tool so long.
Great Service Team. Jeff was my service advisor. Excellent interaction with my Issue. Like going there. Clean and positive attitudes there.
Very good dealer. My saleslady was not pushy. Gave me a good choice in what to buy. Should have had my tank filled instead of giving a $30.00 fuel card at Speedway.
Absolutely great customer service! Kelly helped me get the vehicle I want at the price I want! Definitely would recommend friends and family to talk to Kelly!
Everything was great. I plan on returning for my next lease. Especially for the team there. I also received a gas card with my lease
I had an excellent experience buying my new Blazer.
super quick very easy, saw the car online and got it the next day
Outstanding customer service and quality selection.
Randy is and has always been outstanding! My father has also bought numerous vehicles from him. He is definitely an asset for the your dealership!
Baron is the best, got me into a new truck that fits my needs and budget
Thank you for correcting the problem the vehicle had for several months. Went to another dealership and car sat for 10 days and was never looked at
Enjoyable experience. The employees are friendly but professional. I have never been to this dealership before but will definitely recommend this car dealer to others.
Everyone bent over backwards to service me. All the employees I passed greeted were friendly and asked if they could help me. Service department is just great.
Fast and efficient service.The employees are friendly ,yet professional.The lounge neat and clean and the coffee was very good. I will continue to buy or lease my vehicles at Michael Bates Chevrolet.
For the first time ever at the body shop, we had a great & smooth experience. Than you for bringing in the much needed new manager!
I made an appt for my first oil change on my lease. When I dropped my car off, I was greeted right away. Brandon was very friendly and helpful. He called me about an hour later for pick up. It was my first time having service done through them and I have no complaints!
Scott was great to work with. Easy and Friendly environment. I didn’t feel pressure to purchase items that I did not feel were necessary.
Great job by Baron Johnson. He has always done an amazing job understanding the limits of his clients. He uses and respects his clients limitations unlike any other salesperson. It is a shame of the lack of cameros at Michael Bates.
Phil peters was are help today. Phil did an awesome job taking care of us today. Thank you Phil Peters!!!! Micheal bates Chevrolet gets the job done.
everyone was very helpful and friendly. the showroom was beautiful. beautiful cars well lite. sales staff were very friendly. love my new trax. thanks Nicole.
Always the best!!!!! Phil is amazing!!!!! Everyone is couldn't ask for a better dealership!!!! Always take the best care of me!!!! I will always come back to Bates Chevy
Deshoun was awesome. I've leasted my last 3 vehicles from him. Hes friendly and knowledgeable. Everyone else at the dealership is friendly and helpful
Great service friendly staff and overall great experience,salesman Joe Flood,and the service department went above and beyond to get me in and out as fast as possible,despite a snow storm ! Two thumbs up
Scott Tran was an amazing salesman! He was able to help me find the truck I wanted and did not waste any time. I would recommend anyone looking for a "no frills", honest, hard-working salesman go to Scott for all of their needs.
Nate Ward is an amazing salesman! Leased a 2020 Blazer AND a 2020 Equinox today. Very smooth transactions, no surprises, very patient as we tried to figure out which two vehicles to get without having to sell our firstborn to get them. Most importantly he was great with running prices on the different colors of Equinox to help my daughter get a color she liked. (Pacific Blue.) Ezra was also very pleasant and easy to work with, had both vehicles financed and ready in a very timely manner.
very professional and efficient always welcoming and friendly puts the customer first Randy Warsop is the best Larry Curcuro is also very friendly and caring
My family has purchased vehicles from Michael Bates for many years, my last two purchases have been from them as well. Barron is wonderful to work with and will do whatever it takes to ensure that you leave in what you want! Larry in the finance department is just as great and even stayed after hours to get my approval! Thanks again you guys for making me a satisfied customer once again! You two make a fantastic team!
I cannot say enough abut Baron, he was professional from the moment I walked in the door till the very end. he listened to my concerns and addressed them all. Made me feel comfortable with my decision and explained everything that would be happening. I know it can be frustrating to deal with people all day long but he never once seemed exasperated by my requests asking him to go back and see if they could make my payments lower. He was very easy to talk with and a "true gentleman". I would not hesitate to refer my ...
This was by far one of the best car buying experiences we have had in a long time. All of the associates we met and worked with kind, very straightforward and never pressured us into buying something that we did not want. Thank you to Baron Johnson our salesman for his outstanding service to us.
I like the appointment protocol. I also received $10 off through a mail coupon. So the price I paid beat any of the little independent shops I've checked. Good work!
Called to make an appointment on Monday was told that they were booked got an email,for a 8:30 time aw there a little early talked with other customers for awhile then Randy came in he sold me the truck asked how everything was told him I was just in for an oil changes told me of I had any problems to come see him everything went well next thing I knew my truck was done, I bought the truck here and believe in going back to we're I bought it from the service is good I get to talk ...
Brandon Queen went out of his way to locate wipers for my vehicle. The parts department did not have the wipers and Brandon had them delivered.
This dealership needs a quick change oil service. Waiting a hour+ for an oil change after you make an appointment is crazy. Quick efficient service at a competitive price is essential.
GREAT - BEST DEALERSHIP I'VE BOUGHT WITH in my 75 years buying cars. Salesman was easy to work with helping me decide suv was best choice for me.
Brandon Queen delivered great customer service. He kept me updated every step of the way! I would definitely revisit this dealership again! Thanks a lot Brandon
Quick and speedy service. Easy to setup an appointment and work done in time specified. Also received email confirmation about the service appointment which is a bonus.
Great service department! Dealt with my vehicle needs in a timely fashion. Didn’t have an appointment but still took care of my vehicle. This dealership is highly recommended
Great dealership to work with. Very speedy and friendly. Will take the time to show you around. Show you the vehicles and make sure you get what you need.
Serviced both of our vehicles same day. Excellent service! Scheduled the service for the same day we called and completed the service on both vehicles in less than the time estimated.
Phil made my service experience positive & efficient at Michael Bates Chevrolet! Two vehicles taken care of quickly! Everyone I dealt with was polite, thoughtful & kind.
Very satisfied with the work. My only complaint is I brought it in on a Tuesday when you didn’t even look at it until the following Monday. If you could have called me the night before I would have brought it in then or 7:00 that morning.
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