Very friendly at service desk. Had appointment for oil change and was done in a timely manner. Appreciate everything that has been done for me from sales to service.
The service is good,friendly .and patience employees.happy I can use the Wi-Fi while waiting,
I had Eric as my salesman. From the moment I opened the door to test driving the trucks Eric helped me the whole way through. He was very approachable and walked me through everything. Thank you. I love the truck
fast and friendly service, car was ready in 1 hour , good customer service
Meaghan was a truly exceptional service coordinator. Liked her friendly demonear and courtesy.
See Randy for a friendly and positive buying experience. Very clean and welcoming environment…. Knowledgeable award winning service team. Bates Chevrolet has our future business. ONLINE….ANYTIME.
Had an oil change done and six month check up. Great job and was done before they said it would be
Initially told it would take at least 3 days for my repair, and they were able to complete the job in one day instead! Pleasant and welcome surprise!
Everyone was very welcoming.It was a very pleasant experience
Work was done in a very timely manner. Everyone very courteous.
Very good experience. It only took a short period of time to get my oil changed. Everyone was very efficient and very pleasant to deal with. They got me out of there as soon as possible. No long waiting period which was great.
Meagan Coniglio Is great service advisor if you need service for your Chevrolet she is definitely the one to contact I will be getting all my future service and repairs done at Michael Bates Chevrolet.
I made an appointment for an oil change. My time wars given and the service was timely and great.
I brought my Chevy Volt in for routine maintenance and for a recall issue. Service was great, a very satisfactory experience.
I cannot express enough how amazing Meghan was!! So helpful, always available or got back to us right away, answered every question we had and even worked directly with our warranty company to solve things we couldnt navigate on our own. As much as I hope I wont need to see her again for a while, if we need repairs in the future, we absolutely will bring our vehicle back simply to deal directly with Meghan. Thank you so much!!
Starter went bad on my 18 Silverado they had it replaced within and couple days
Very professional experience from beginning to end!
Brought in to replace BCM and reprogram. Reasonable pricing. They also communicated my headlights were not working, so had them replaced also.
The entire staff is friendly and accommodating. I have purchased my past few cars here and also bring my vehicle to the service department for routine maintenance.
Everything went well a good service department always on the ball
I did not buy my vehicle here but I relocated to Woodhaven and picked Bates as a dealer to have oil changed and Any service .. they have been wonderful ! Each experience professional and accommodating ! My next vehicle will be purchased here. !!
Baron and the staff at Michael Bates Chevrolet always takes care of me.
My sales person Baron Johnson was in a word awesome, he was knowledgeable about the vehicle and most important to me he was patient. Never once did he try to rush me into a decision or pressure me in any way. I finalized the deal, and now own a great new Blazer but in the process I feel I made a new friend in Baron and would without hesitation recommend him and Michael Bates Chevy to anyone
I went to have tires rotated. After it was done I asked Meegan to pair my new phone and she did not hesitate. She greeted me with a nice smile asked how I was doing. The rest of the service department all greeted me as well. Everyone is so helpful when I come in for service.
Very well satisfied with dealership. Kelly and Nichole were very helpful!!!!
Kudo's to saleman Randy Warsop..and also the GM at the dealership. These guys are great and went out of their way to help me complete the buying process. I want to thank Michael Bates (owner) for having these individuals on his staff...Well done..
Outstanding Management leadership. Thanks you very, very much!
Phil in service dept. is awesome. He was very helpful. Great guy. Also if you need a new car or used Kelly wise is the best saleswoman!
MICHAEL BATES CHEVROLET IS GREAT. EVERY DEALER SHOULD STRIVE TO BE LIKE THEM.
Nicole was AMAZING! She got me a great deal and got me out of a lease from Jeep. I am happy to be one of her clients again. The whole process went quick. Everyone that I met there was very friendly as well.
Scheduled appointment worked well. Duration of repair was close to estimate although 1-1/2 hr for oil change and tire rotation seems a bit long. So, I went across street to shop instead of waiting in lobby.
Service Manger Mike Goss was fantastic. I went to him about a reoccurring problem. He took care it! Thanks again Mike!
in and out in 30 minutes, waiting room was clean and comfortable and well spaced out with chairs
Randy Warsop is an excellent salesperson. He made the purchasing process simple and genuinely cares about the customers he serves. I would highly recommend him to anyone that is shopping for a vehicle.
Service was good and the vehicle ran better from the service
I just went for an oil change and tire rotation. I was in and out.
I've never had a bad experience with this dealership. Always cordial, courteous and helpful. Have to say this time was exceptional for C.S. Brought me another car out on Sunday morning when the one I was using wouldn't start....that's really exceptional! Wouldn't go anywhere else.
I just wish that if their are oil leaks noticed on a vehicle during an oil change more effort could be given to finding where from. The need to have the vehicle for up to a week just isn?t convenient.
I would recommend Michael Bates Chevrolet to anyone who is looking to buy a new or used car or truck. To anyone who is looking to have service or repair done on a Chevrolet they own. They have always made me feel welcomed and they did what ever it took to take care of me from just a part I needed or to the new Chevrolet Blazer I just bought from Michael Bates Chevrolet. When someone ask me where did I buy my new car I tell them Michael Bates Chevrolet. Who ever reads this and if you are looking ...
Trevor and Larry were great to work with. when we picked up car Trevor was told it would take 30 min. to prep the Trailblazer he called us we waited an hour to show up to dealer to pickup the car. then we waited 2 hrs to get the car out of service not sure what tool so long.
Great Service Team. Jeff was my service advisor. Excellent interaction with my Issue. Like going there. Clean and positive attitudes there.
Very good dealer. My saleslady was not pushy. Gave me a good choice in what to buy. Should have had my tank filled instead of giving a $30.00 fuel card at Speedway.
Absolutely great customer service! Kelly helped me get the vehicle I want at the price I want! Definitely would recommend friends and family to talk to Kelly!
Everything was great. I plan on returning for my next lease. Especially for the team there. I also received a gas card with my lease
I had an excellent experience buying my new Blazer.
super quick very easy, saw the car online and got it the next day
Outstanding customer service and quality selection.
Randy is and has always been outstanding! My father has also bought numerous vehicles from him. He is definitely an asset for the your dealership!
Baron is the best, got me into a new truck that fits my needs and budget
Thank you for correcting the problem the vehicle had for several months. Went to another dealership and car sat for 10 days and was never looked at
Enjoyable experience. The employees are friendly but professional. I have never been to this dealership before but will definitely recommend this car dealer to others.
Everyone bent over backwards to service me. All the employees I passed greeted were friendly and asked if they could help me. Service department is just great.
Fast and efficient service.The employees are friendly ,yet professional.The lounge neat and clean and the coffee was very good. I will continue to buy or lease my vehicles at Michael Bates Chevrolet.
For the first time ever at the body shop, we had a great & smooth experience. Than you for bringing in the much needed new manager!
I made an appt for my first oil change on my lease. When I dropped my car off, I was greeted right away. Brandon was very friendly and helpful. He called me about an hour later for pick up. It was my first time having service done through them and I have no complaints!
Scott was great to work with. Easy and Friendly environment. I didn’t feel pressure to purchase items that I did not feel were necessary.
Great job by Baron Johnson. He has always done an amazing job understanding the limits of his clients. He uses and respects his clients limitations unlike any other salesperson. It is a shame of the lack of cameros at Michael Bates.
Phil peters was are help today. Phil did an awesome job taking care of us today. Thank you Phil Peters!!!! Micheal bates Chevrolet gets the job done.
everyone was very helpful and friendly. the showroom was beautiful. beautiful cars well lite. sales staff were very friendly. love my new trax. thanks Nicole.
Always the best!!!!! Phil is amazing!!!!! Everyone is couldn't ask for a better dealership!!!! Always take the best care of me!!!! I will always come back to Bates Chevy
Deshoun was awesome. I've leasted my last 3 vehicles from him. Hes friendly and knowledgeable. Everyone else at the dealership is friendly and helpful
Great service friendly staff and overall great experience,salesman Joe Flood,and the service department went above and beyond to get me in and out as fast as possible,despite a snow storm ! Two thumbs up
Scott Tran was an amazing salesman! He was able to help me find the truck I wanted and did not waste any time. I would recommend anyone looking for a "no frills", honest, hard-working salesman go to Scott for all of their needs.
Nate Ward is an amazing salesman! Leased a 2020 Blazer AND a 2020 Equinox today. Very smooth transactions, no surprises, very patient as we tried to figure out which two vehicles to get without having to sell our firstborn to get them. Most importantly he was great with running prices on the different colors of Equinox to help my daughter get a color she liked. (Pacific Blue.) Ezra was also very pleasant and easy to work with, had both vehicles financed and ready in a very timely manner.
very professional and efficient always welcoming and friendly puts the customer first Randy Warsop is the best Larry Curcuro is also very friendly and caring
My family has purchased vehicles from Michael Bates for many years, my last two purchases have been from them as well. Barron is wonderful to work with and will do whatever it takes to ensure that you leave in what you want! Larry in the finance department is just as great and even stayed after hours to get my approval! Thanks again you guys for making me a satisfied customer once again! You two make a fantastic team!
I cannot say enough abut Baron, he was professional from the moment I walked in the door till the very end. he listened to my concerns and addressed them all. Made me feel comfortable with my decision and explained everything that would be happening. I know it can be frustrating to deal with people all day long but he never once seemed exasperated by my requests asking him to go back and see if they could make my payments lower. He was very easy to talk with and a "true gentleman". I would not hesitate to refer my ...
This was by far one of the best car buying experiences we have had in a long time. All of the associates we met and worked with kind, very straightforward and never pressured us into buying something that we did not want. Thank you to Baron Johnson our salesman for his outstanding service to us.
I like the appointment protocol. I also received $10 off through a mail coupon. So the price I paid beat any of the little independent shops I've checked. Good work!
Called to make an appointment on Monday was told that they were booked got an email,for a 8:30 time aw there a little early talked with other customers for awhile then Randy came in he sold me the truck asked how everything was told him I was just in for an oil changes told me of I had any problems to come see him everything went well next thing I knew my truck was done, I bought the truck here and believe in going back to we're I bought it from the service is good I get to talk ...
Brandon Queen went out of his way to locate wipers for my vehicle. The parts department did not have the wipers and Brandon had them delivered.
This dealership needs a quick change oil service. Waiting a hour+ for an oil change after you make an appointment is crazy. Quick efficient service at a competitive price is essential.
GREAT - BEST DEALERSHIP I'VE BOUGHT WITH in my 75 years buying cars. Salesman was easy to work with helping me decide suv was best choice for me.
Brandon Queen delivered great customer service. He kept me updated every step of the way! I would definitely revisit this dealership again! Thanks a lot Brandon
Quick and speedy service. Easy to setup an appointment and work done in time specified. Also received email confirmation about the service appointment which is a bonus.
Great service department! Dealt with my vehicle needs in a timely fashion. Didn’t have an appointment but still took care of my vehicle. This dealership is highly recommended
Great dealership to work with. Very speedy and friendly. Will take the time to show you around. Show you the vehicles and make sure you get what you need.
Serviced both of our vehicles same day. Excellent service! Scheduled the service for the same day we called and completed the service on both vehicles in less than the time estimated.
Phil made my service experience positive & efficient at Michael Bates Chevrolet! Two vehicles taken care of quickly! Everyone I dealt with was polite, thoughtful & kind.
Very satisfied with the work. My only complaint is I brought it in on a Tuesday when you didn’t even look at it until the following Monday. If you could have called me the night before I would have brought it in then or 7:00 that morning.
Service Rep, Brandon, did a great job!!! He secured a courtesy vehicle for me and kept me informed of the service my car needed during the process.
I WAS GREATFUL THAT THEY DID FIND THE ISSUE WITH MY CAR AT THIS TIME. ALL IS FIXED AND WORKING PROPERLY AND WAS ABLE TO HAVE A LOANER. PHIL GOES ABOVE AND BEYOND SERVICE. THANK YOU
Good experience, work done to my satisfaction, can't understand 25 word minimum, I said what I had to say in seven words, you're too denanding
Surprisingly went for low air in tire. Had nail in tire. In and out in less than an hour and no charge! thanks Appreciate your help
Routine oil change on my Traverse. My car went back when I arrived, comfortable waiting area with coffee bar and snacks, quick service while I waited.
The service dept. answered the phone at 7 am and got me scheduled for service the same day. When I came in, they also were able to schedule my 2nd vehicle for service later the same day! Excellent customer experience!
Michael Bates Chevrolet has wonderful service and prices. I went to turn in my old lease and upgraded my next lease due to the due diligence of my sales associate finding the best incentives.
The service department set me up for service on my car with a date that was convenient for me. It took them four days, but I had a loner car which was a Trax that I was very happy to have, in fact I'm thinking of getting a Trax when I get a new lease.
Michael Bates always offers excellent service with for my vehicles thorough out many years. Brandon is my go to guy when issues arise. I recommend Michael Bates to anyone looking for quality vehicles and customer service.
It has been a pleasure to work with Kelly over the past few years. I look forward to continuing to lease vehicles from her I the future.
I only had my Blazer for 10 days when I found a nail in my tire. Brandon explained to me that the nail was in a place that wouldn’t be a good fix so I would need a new tire. Since my car is a 2020 the tire had to be ordered. Brandon offered to have the spare put on to get me through the weekend. We decided to just leave the car there until Monday when the tire came in. I’m am so glad we purchased the tire protection plan!
Michael Bates Chevrolet is the complete place to buy and to repair one’s vehicle. The massaging chairs, excellent coffee, and extremely clean restrooms make it enjoyable while waiting for ones car to be repaired
Awsome service went in with a check engine light on and was told they couldnt look at it till the following week but phil said hold on and got me in the next day early
Had no problem nice lot good cars sales was nice let us take our time all in all real nice experience next car I need definitely returning to them for
Fast and friendly service just needed a oil change only took half hour service writers very friendly highly recommended Michelle bates for service for service
They were informative when I called to find out the price on a first oil change. It was actually free!! Brought my vehicle in and got waited on immediately. I was done quickly and I was on my way.
DeShoun asked me what I was looking for and had me test drive 2 different models to compare. While I was test driving, he found exactly what I was looking for in the lot. The financing process was transparent and quick and I was in and out the door in a matter of a few hours.
I was greeted as soon as I drove in and was in and out quickly . Phil very helpful and friendly.Was easy to make appointment
Fast service friendly reps I was in and out for an oil change within about 45 minutes. I didn't have time to finish my coffee, that is how fast.
Was helped as soon as I pulled into service area for scheduled oil change. Friendly personnel made me feel welcomed. And enjoy sitting in the massage chair that is available.
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